Our Policy

Commitment to Accessibility

Penn National Gaming is committed to providing guests with access to information, services, and facilities, regardless of disability status. To that end, Penn National Gaming offers a number of accessible rooms and built in accessibility features at its facilities. The Penn National Gaming website also incorporates elements that provide accessibility to guests with disabilities.

Requests for Reasonable Accommodations

Guests who need a reasonable accommodation to access information or services on the Penn National Gaming website or the websites for any of our casino locations should send an email to [email protected] or call us at 610-378-2400 to provide the date on which the reasonable accommodation is needed and information about the nature of the requested accommodation. Guests should include contact information such as an email address or a telephone number at which they can be reached. Penn National Gaming may need sufficient notice to provide a reasonable accommodation, depending on the nature of the requested accommodation. Penn National Gaming welcomes calls from guests who use telephone relay services.

Website Accessibility

Guests with disabilities who experience accessibility issues with our website may notify us by sending an email to [email protected] or call us at 610-378-2400. In your communication to us, please specify the nature of the accessibility difficulty, including the web address that may have presented accessibility challenges.

Links to Third Party Websites

Penn National Gaming’s website contains links to certain websites hosted and controlled by third-party entities. Penn National Gaming does not make representations with regard to the accessibility of these websites and is unable to remediate barriers to access that users with disabilities may experience in using such websites.